GUEST CONTRACT TERMS
UPDATED JULY 2024
This Application and Agreement constitutes a binding contract between Go Fetch Pet Resort, LLC, A Tennessee Limited Liability Corporation (New Hope Adventures), and the Pet Owner or Guardian (“Owner/Guardian”), whose signature(s) appear below:
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Owner/Guardian agrees to pay the rate(s) for daycare, grooming, and/or overnight boarding at the rates in effect on the date the pet services are rendered. The Owner/Guardian agrees that all charges incurred shall be due and payable upon the departure of the pet(s) and that the pet(s) will not leave the Go Fetch Pet Resort premise of 542 New Shackle Island Rd., Hendersonville, TN 37075, until all charges have been paid in full. In the event sums are owed to Go Fetch Pet Resort, Owner/guardian agrees that all costs of collection, including court costs and attorney fees shall be the responsibility of the owner/guardian of the pet.
No pet may be abandoned at Go Fetch Pet Resort. If a pet is left without any contact, instruction, or notification from the owner or guardian, and without any indication of the ability, willingness, or plans to retrieve the pet then, after seven days after the scheduled end of a boarding stay or daycare visit, Go Fetch Pet Resort becomes the legal owner and guardian of the pet and will rehome or surrender the pet. Any card on file will be charged for the services rendered.
By signing this application/agreement, the Owner/Guardian agrees to and acknowledges the accuracy of all information provided to Go Fetch Pet Resort, from the Owner/Guardian.
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In the event that the pet should have an emergency or need any medical/veterinary attention for injury or illness during his or her stay, Go Fetch Pet Resort is expressly authorized to engage the services of a veterinarian, and/or administer medicine, CPR, or any other requisite attention to the pet. All expenses related to said pet(s) medical attention, treatment, or cost of medications, will be paid in full by the Owner/Guardian.
Go Fetch Pet Resort, is not responsible for any injury or death of the Owner’s/Guardian’s pet while on the Go Fetch Pet Resort premise or in route to and from the facility.
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FULL RELEASE & INDEMNITY: Owner/Guardian does hereby release and forever discharge Go Fetch Pet Resort, LLC, and its officers, directors and employees (Go Fetch Pet Resort) from any and all claims, actions, causes of action, demands, rights, damages, costs, expenses, loss of income and compensation whatsoever which the undersigned may hereafter accrue on account of, or in any way grow out of any injury or death of the Owner/Guardian's pet while on the Go Fetch Pet Resort premise or in route to and from the facility or during the provision of care. Moreover, should a cause of action accrue to any other pet owner/guardian for any reason whatsoever against Go Fetch Pet Resort LLC, by reason of the Owner/Guardian's pet while on the Go Fetch Pet Resort’ premise, Owner/Guardian shall completely and absolutely indemnify and hold harmless Go Fetch Pet Resort, its officers, directors and employees for any loss or damage, financial or otherwise, including costs and attorney’s fees, related to any cause of action which may be asserted against Go Fetch Pet Resort, its officers, directors and employees by anyone on behalf of any other pet owner/guardian. Owner/Guardian does hereby release and forever discharge Go Fetch Pet Resort, LLC, and its officers, directors and employees (Go Fetch Pet Resort) from any liability if Owner/Guardian’s pet(s) escapes or departs the building or property in any manner including, but not limited to jumping, digging out, climbing, running away, theft, or unauthorized removal. Owner/Guardian agrees to be solely responsible for any and all acts or behavior of the Owner’s/Guardian’s pet(s) while said pet(s) are in the care of Go Fetch Pet Resort. Any damage to another client’s pet from said pet, will be the sole responsibility of the Owner/Guardian.
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Video/Audio or Any Electronic Device Recording: The Owner/Guardian agrees and consents to the video/Audio recording, photographing/ taping and/or reproduction of any other manner of the likeness and/or activities of the Pet(s) and authorizes and allows Go Fetch Pet Resort to make unlimited use of said reproductions: i.e. website, advertising, photography, social media, brochures, marketing manuals or materials, etc. It is fully understood and acknowledged that there will be no compensation in any form, including monetary, of said use, now or in the future.
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I, the undersigned, hereby agree to and acknowledge that all the information I provided in this Application is accurate and complete, to the absolute best of my knowledge and I acknowledge that I have read, understand and accepted the terms stated above. I further understand that by signing this form, I am acknowledging ownership of or accepting guardianship and thereby consenting to financial responsibility for the pet named on this application.
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GUEST POLICY MANUAL
UPDATED JULY 2024
Thank you for choosing Go Fetch Pet Resort LLC (Go Fetch Pet Resort) for your pet(s)’ boarding, daycare, and grooming needs. It’s our honor to take care of your pets! These Boarding and Day Care rules, which are subject to change, are part of the agreement you have with Go Fetch Pet Resort for pet care.
Hours of Operation & Drop off and Pick up Times:
Monday-Friday 6:30am-6:30pm
Monday-Friday 6:30am-6:30pm - All pets must be picked up and dropped off by 6:30 pm for daycare. After 6:45 pm will automatically be considered boarding and be charged the respective boarding rate.
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Saturday – No daycare. Pick-up and drop-off only.
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Any pets not picked up by 6:30pm. will automatically be considered boarding and be charged the respective boarding rate. There is no daycare on the weekends.
Sunday – No daycare. Pick-up and drop-off only.
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Any pets not picked up by 6:30pm. will automatically be considered boarding and be charged the respective boarding rate. There is no daycare on the weekends.
Holidays:
New Years Eve: CLOSED
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New Years Day: CLOSED
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Easter: CLOSED
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Memorial Day: CLOSED
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July 4th: CLOSED
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Labor Day: CLOSED
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Thanksgiving Eve: CLOSED
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Thanksgiving CLOSED
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Christmas Eve: CLOSED
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Christmas Day: CLOSED
*During closed days, our staff is here tending to boarding dogs.
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Due to the volume of pets during holidays, we ask that new pets are brought to the resort prior to the week of the holiday. This will allow us to ensure your pet is as comfortable as possible and know how they interact in groups.
Pet Items To Bring
Items to bring when boarding: We accept only the following items for boarding pets—
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Food: We prefer that you supply your dog or cat with his/her regular food. Sometimes changing a pet’s diet can disrupt their system. If you forget to bring their food or your pet runs out while in our care, we will provide food for an extra $5 per day. All dry food must be either in a sealed container, or pre-packaged in individual zip lock bags.
Medicine: Please be sure to bring any of your pet's current medicine with clear instructions on how it should be given. Please do not put medicine in food. We consider all vitamins, supplements, CBD chews, powders, creams, eye/ear drops, as medications and will treat them as such.
Treats: We will gladly give your pet any treats you would like to bring. Please let us know how many per day and what type if you have. No raw hides, hard bones, or antlers. These can break teeth and can also get stuck in a pet’s throat.
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Any toys, blankets, etc. that would make your pet’s stay more comfortable are welcome.
Items that we DO NOT accept:
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Water and Feeding Bowls: Unless your pet requires a specialty feeding bowl like "slow-feeders," we will provide our own bowls. We have numerous bowls of all sizes for your pets’ water and food needs throughout the day and night.
Toys, Hard Bones, Antlers, Raw Hides: In order to avoid a pet chewing or ingesting something during the night that potentially could be harmful or get lodged in their throat/intestines, we will not accept these items for boarding or daycare pets. Your pet’s safety is always our top concern.
Crates: Due to limited storage at our facility, we are unable to accommodate crates or cat carriers.
BOARDING AND DAYCARE SPECIFICS:
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Lunch:
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We have lunchtime during the day from 11am to 1pm. We also provide lunch to any dogs (at the owner’s request). Please make sure your dog’s lunch is labeled in either a zip-lock bag or container.
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Special Needs (Extra Care) Dogs:
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We believe that every dog that stays with us deserves immense love and attention. It’s important that they also have a change of scenery and exercise. We will not leave any dog in its kennel all day. Even if they cannot be in the regular playgroups due to age, injury, size, or temperament, our facility has individual play yards and playrooms where the dogs can run, play, sniff, and hang out away from their kennel.
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Rotating Dogs:
For safety purposes, we limit the number of dogs at a time in our playroom, rotating groups every ~1-2 hours, so each pet receives sufficient playtime and well-needed rest in between. Please note that if we have a larger than normal boarding or daycare (typically during the holidays), rotation times may vary.​
OTHER TERMS
Refusal of Service:
Although we carefully screen all applicants, occasionally we discover that this is not an appropriate environment for all pets. Go Fetch Pet Resort reserves the right to permanently remove a dog from daycare or refuse boarding due to various behavior or health issues. Some of these include, but are not limited to rough play, aggressive behavior, humping, biting, excessive barking, digging, chewing, excessive hyper-activity, or nervousness while being boarding/ attending daycare.
Pricing and Rates:
Please check our front desk and/or website for current daycare and boarding rates, and any special offers on grooming. Prices are subject to change from time to time. Please also note that current rates are applied to the date of service, not the date of a reservation was made.
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We have a one-size fits all kennels and suites. Boarding prices are $45/a day. Suites are $65/a day. Multiple pet discounts are available.
Daycare Packages: Select daycare packages are offered at a discounted price. All packages are non-refundable and expire after one year from the purchase date. Daycare costs $27/a day.